Shipping Policy

This Shipping Policy applies to all orders placed through the Hubtowel Official Website and is issued by Tnt Custom Stainless Steel Fabrication Ltd. We operate as a Direct-to-Consumer (DTC) manufacturer, ensuring full oversight from our facility to your doorstep.

1. Company Information

Brand Name: Hubtowel

Legal Entity: Tnt Custom Stainless Steel Fabrication Ltd.

Registration Number: 9529519-794870493RC0001

Registered Dispatch Facility: 40 Trowers Rd, Woodbridge, ON L4L 7K6, Canada

2. Shipping Origin & Verification
To guarantee product integrity and quality control, 100% of orders are processed, manually inspected, and dispatched directly from our internal operational facility:
40 Trowers Rd, Woodbridge, ON L4L 7K6, Canada
We do not utilise third-party dropshipping or offshore fulfilment centres.

3. Delivery Coverage
Hubtowel provides secure international shipping to European destinations and other supported global regions. All shipments are managed via established premium carriers.

4. Authorised Carriers
We partner with world-class logistics providers to ensure the safe transit of our stainless steel products:

DHL Express

FedEx

UPS Priority Services
The carrier is selected based on the most efficient and secure routing available for your specific destination.

5. Order Processing & Delivery Timelines
To maintain a reliable service standard, we distinguish between internal handling and transit times:

Order Processing Time: 1–3 business days (Includes quality inspection, stainless steel protective wrapping, and dispatch administration).

Estimated Transit Time: 5–9 business days for most international destinations.

Total Estimated Delivery: Most customers receive their orders within 7–12 business days from the date of purchase.
Note: Timelines may be impacted by statutory customs clearance or carrier-specific operational conditions.

6. Real-Time Order Tracking
Upon dispatch, a Tracking Number and a link to the carrier’s portal will be automatically issued to your registered email address. This allows for real-time monitoring at key stages:

Dispatch Confirmation (Departure from our Woodbridge facility);

Logistics In-Transit Updates (Arrival at regional hubs);

Final Delivery Progression (Out for delivery).

7. Delayed or Lost Shipments
Hubtowel takes full responsibility for your order until it is successfully delivered. If a shipment exceeds the standard delivery window:

We will initiate an immediate investigation with the carrier.

If the shipment is confirmed as lost or stalled for more than 15 business days, we provide a guaranteed resolution, including a free replacement shipment or a full refund to your original payment method.

8. Customs, Duties & Import Administration
For international orders, the customer is considered the Importer of Record.

Duties & Taxes: Any import duties, VAT, or local administrative fees imposed by the destination country are the responsibility of the recipient.

Compliance: We provide all necessary commercial invoicing to ensure smooth customs processing.

9. Delivery Verification & Risk Transfer
Delivery is deemed completed when the carrier provides a Proof of Delivery (POD) at the address supplied during checkout. Risk of loss passes to the customer upon verified delivery. We recommend ensuring that a secure location or authorised recipient is available for receipt.

10. Accuracy of Information
Customers must ensure all shipping data (Address, Postal Code, and Telephone Number) is accurate at checkout. In the event of an undeliverable shipment due to incorrect information, we will coordinate with the carrier to attempt redirection, though additional handling fees may apply.

11. Contact Information
For all shipping, tracking, or logistics enquiries, please contact our in-house fulfilment team:
Tnt Custom Stainless Steel Fabrication Ltd.
40 Trowers Rd, Woodbridge, ON L4L 7K6, Canada
Email: rack@hubtowel.com
Telephone: +1 416 745 6608
Website: www.hubtowel.com